Terms & Conditions
Last Updated: October 26, 2026
Welcome to Linelio. These Terms & Conditions govern your use of our website, https://linelio.com/, and purchases made through our online store.
Please read these Terms carefully before placing an order. By placing an order, you agree to these Terms, subject to your mandatory statutory consumer rights.
1. About Us
Linelio is an online store specializing in home textiles, bedding, towels, bathrobes, and related home products.
The website is operated by MORQELES LTD, a company registered in the United Kingdom.
Company Information:
Trading Name: Linelio
Legal Entity: MORQELES LTD
Company Registration Number: 17489046
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Website: https://linelio.com/
Email: info@linelio.com
Telephone: +44 7488 818114
MORQELES LTD is the seller responsible for orders placed through Linelio, including order processing, customer service, delivery obligations, and statutory consumer remedies.
2. Use of Our Website
By using our website, you agree to use it lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to interfere with its security or functionality.
- Access restricted areas without authorization.
- Submit false or misleading information when placing orders.
- Infringe our intellectual property rights or those of third parties.
We may take reasonable steps to protect the security and operation of our website.
3. Products and Product Information
We aim to provide accurate and detailed information about all products available on Linelio.
Product descriptions may include materials, dimensions, colors, specifications, and care instructions.
Please note:
- Product colors may vary slightly depending on your screen settings.
- Measurements may be subject to reasonable manufacturing tolerances where disclosed.
- Product availability may change.
- Product photographs are intended to represent the items offered for sale.
We take reasonable care to ensure that products correspond to their descriptions.
Nothing in this section limits your statutory rights if goods are faulty, misdescribed, or otherwise fail to conform to the contract.
4. Prices, Taxes and Additional Charges
All product prices are displayed in the currency indicated on our website.
The total price payable, including applicable taxes, delivery charges, and any mandatory fees collected by Linelio, will be displayed before you confirm your order.
For orders delivered within the European Union, products are dispatched from our EU-based warehouses.
Goods transported within the EU customs territory generally do not require import customs clearance solely because they are delivered between EU member states.
Applicable VAT and other taxes will be handled in accordance with relevant tax regulations.
For destinations outside the EU, additional import duties or taxes may apply. Where such charges are not collected by Linelio, we will provide the required information before purchase.
We reserve the right to correct genuine pricing errors. If a material pricing error affects your order, we will contact you before proceeding. You may accept the corrected price or cancel the affected order for a refund.
5. Placing an Order
To place an order, select your products, add them to your shopping cart, and proceed to checkout.
Before submitting your order, you will have the opportunity to review and correct your order details, including:
- Selected products and quantities.
- Delivery address.
- Shipping method.
- Total price and applicable charges.
- Payment information.
By selecting the final payment or order confirmation button, you acknowledge that your order involves an obligation to pay.
After submitting your order, you will receive an acknowledgment by email.
An order acknowledgment does not necessarily constitute acceptance of your order.
A legally binding sales contract is formed when we expressly accept your order through an order confirmation email.
We reserve the right to decline an order for legitimate reasons, including product unavailability, payment verification failure, or suspected fraud.
If payment has already been collected for an order that we do not accept, we will refund the amount paid without undue delay.
6. Payment Methods and Security
Available payment methods will be displayed during checkout.
Payments must be completed using the payment methods and instructions provided through our official website or verified customer support communications.
Payments may be processed by authorized third-party payment service providers.
We take reasonable measures to protect payment-related information and maintain secure payment processes.
We will never request your account password or full payment card credentials by email.
Payment processing may be subject to verification and fraud prevention checks.
7. Order Processing and Delivery
Our estimated total delivery time is 5–14 business days from the date your order is confirmed.
This period includes both order processing and transportation.
Delivery times may vary depending on your location, shipping carrier, public holidays, or circumstances beyond our reasonable control.
Orders delivered within the European Union are dispatched from our EU-based warehouses.
Available delivery destinations, shipping methods, and applicable charges will be displayed during checkout.
Once your order has been shipped, we will provide a tracking number by email so you can monitor its delivery status.
If your order is delayed, please contact us at info@linelio.com.
Where delivery is not completed within the agreed timeframe, your rights under applicable consumer protection laws remain unaffected.
Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of contract formation, subject to applicable law.
For further information, please review our Shipping & Delivery Policy.
8. Responsibility for Delivery
We are responsible for ensuring that products are delivered in accordance with the sales contract.
Where we arrange delivery, the risk of loss or damage generally remains with Linelio until the goods are received by you or a person you have designated to receive them, other than the carrier.
If goods are lost or damaged during transportation, please contact our customer support team.
Your statutory rights regarding lost, damaged, or undelivered goods remain unaffected.
9. Order Cancellation
If you wish to cancel your order before shipment, please contact us as soon as possible at:
We will assist with your cancellation request.
Once an order has been shipped, cancellation and returns are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
For eligible distance purchases, consumers in the United Kingdom and European Union generally have the right to withdraw from a purchase within 14 calendar days of receiving the goods, without providing a reason.
Where goods from the same order are delivered separately, the withdrawal period generally begins upon receipt of the last item.
Customers generally have a further 14 calendar days after notifying us of withdrawal to return the goods.
Statutory cancellation rights may also be exercised before delivery.
10. Returns and Refunds
We accept returns in accordance with our Return & Refund Policy and applicable consumer protection laws.
For eligible purchases, customers may exercise their statutory right of withdrawal without providing a reason.
For returns of non-defective goods under the statutory right of withdrawal, customers are responsible for direct return shipping costs where this responsibility was disclosed before purchase and is permitted by law.
If an item is faulty, damaged, or does not conform to the contract, we will provide the remedies required by applicable law, including necessary return arrangements and costs.
Refunds will be processed within the time limits required by applicable consumer protection laws.
Refunds are normally made using the original payment method unless another method is expressly agreed without additional cost to the customer.
For complete information about return procedures, cancellation deadlines, refund conditions, and the model withdrawal form, please refer to our Return & Refund Policy.
11. Textile Products and Hygiene Exceptions
Linelio specializes in home textile products, including bedding, towels, bathrobes, and related items.
Customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics, and functionality.
Opening the ordinary packaging of bed linen, towels, bathrobes, or other textile products does not automatically remove the statutory right of withdrawal.
Where permitted by law, a deduction may be made for diminished value resulting from handling beyond what is necessary for inspection.
Certain legally defined exceptions may apply to customized or clearly personalized goods and to specific sealed products that are unsuitable for return for health protection or hygiene reasons after unsealing.
Any exception will apply only where the relevant legal requirements are satisfied.
Nothing in this section affects statutory rights concerning faulty, damaged, or misdescribed goods.
12. Faulty Products and Statutory Consumer Rights
We are committed to supplying goods that meet applicable legal standards and correspond to their descriptions.
If a product is faulty, damaged, or does not conform to the contract, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.
For consumers in the United Kingdom, rights under the Consumer Rights Act 2015 remain unaffected.
For consumers in the European Union, applicable national laws implementing EU consumer protection requirements provide a legal guarantee of conformity, generally for at least two years.
These rights are separate from the standard 14-day withdrawal period.
Please contact info@linelio.com if you experience a problem with a product.
13. Product Care and Maintenance
Please follow the care instructions provided on product labels and in product descriptions.
Care instructions may include washing temperatures, drying methods, ironing recommendations, and other textile maintenance guidance.
Proper care can help preserve the appearance and quality of your products.
Failure to follow care instructions may be relevant when assessing damage caused by misuse, but does not automatically remove your statutory consumer rights.
14. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
Please provide accurate account information and notify us if you suspect unauthorized access.
You may contact customer support for assistance with account-related issues.
Personal data associated with customer accounts is processed in accordance with our Privacy Policy and applicable data protection laws.
15. Intellectual Property
Unless otherwise stated, the content of our website, including text, graphics, photographs, branding, logos, and design elements, is owned by MORQELES LTD or used under appropriate authorization.
You may use website content for personal, non-commercial purposes.
Commercial reproduction, distribution, or unauthorized use of protected content is prohibited without prior permission, except where permitted by law.
16. Privacy and Personal Data
We respect your privacy and are committed to protecting personal information.
Personal data collected through our website may be used for purposes including:
- Processing and fulfilling orders.
- Managing payments.
- Arranging delivery.
- Providing customer support.
- Handling returns and refunds.
- Meeting legal and regulatory obligations.
- Sending marketing communications where permitted by law.
For information about the collection, use, storage, sharing, and protection of personal data, please review our Privacy Policy.
Cookies and similar technologies are addressed in our Cookie Policy or applicable cookie information.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Any other liability that cannot lawfully be excluded or restricted.
We remain responsible for our contractual obligations and the remedies required by applicable consumer protection laws.
We are not responsible for losses arising solely from circumstances outside our reasonable control, except where applicable law requires otherwise.
Nothing in these Terms limits your legal remedies for delayed, damaged, faulty, or undelivered goods.
18. Events Beyond Our Reasonable Control
Certain events outside our reasonable control may affect our ability to fulfill an order, including severe weather, natural disasters, transport disruptions, or other exceptional circumstances.
If such an event affects your order, we will take reasonable steps to inform you and minimize disruption.
Your statutory rights concerning delayed delivery, cancellation, and refunds remain unaffected.
19. Complaints and Customer Support
We aim to provide responsive customer service and resolve complaints fairly.
If you have a complaint regarding a product, delivery, payment, or any aspect of your order, please contact:
Please include your order number and a description of the issue.
We will review your complaint and respond within a reasonable timeframe.
Where applicable, information about available alternative dispute resolution procedures will be provided in accordance with legal requirements.
Nothing in these Terms prevents you from exercising your statutory rights or seeking remedies through the competent authorities or courts.
20. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our operations, services, or applicable laws.
Updated Terms will be published on our website with a revised effective date.
Changes will not retrospectively alter the terms of an existing purchase unless permitted by law and appropriately agreed.
The Terms applicable to your order are generally those provided at the time the sales contract is concluded.
21. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
However, this choice of law does not deprive consumers of mandatory protections available under the laws of their country of habitual residence where such protections apply.
For consumers residing in the European Union, applicable mandatory consumer protection and jurisdiction rules remain unaffected.
Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under applicable law.
22. Contact Information
For questions about these Terms & Conditions, orders, payments, deliveries, returns, or customer support, please contact us.
Linelio — Customer Support
Legal Entity: MORQELES LTD
Company Registration Number: 17489046
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@linelio.com
Telephone: +44 7488 818114
Website: https://linelio.com/
We are committed to providing transparent shopping conditions and respecting the rights of our customers.
