Return & Refund Policy
Last Updated: October 26, 2026
At Linelio, we are committed to providing a transparent and convenient shopping experience. If you wish to cancel a purchase, return an item, or report an issue with your order, please review the following policy.
This policy applies to purchases made through https://linelio.com/ and is subject to the mandatory consumer protection laws applicable in your country.
1. Right to Cancel
You have the right to cancel your purchase of most products within 14 calendar days of receiving your order, without providing a reason.
If items from the same order are delivered separately, the cancellation period generally begins on the day you receive the last item.
To meet the cancellation deadline, you only need to notify us of your decision to cancel before the 14-day period expires.
Your statutory consumer rights under applicable United Kingdom and European Union laws remain fully protected.
2. How to Request a Return
To request a return or exercise your right to cancel, please contact our customer support team at:
Please include the following information:
- Your full name.
- Your order number.
- The name of the item you wish to return.
- A clear statement that you wish to cancel your purchase.
You are not required to provide a reason when exercising your statutory right to cancel a distance purchase.
You may also use the online withdrawal function available on our website, where provided for your order.
Your cancellation notice does not require prior approval from Linelio.
After receiving your request, we will provide return instructions and the appropriate return shipping address.
3. Return Timeframes and Shipping
Once you have notified us of your decision to cancel, you have 14 calendar days to send the goods back.
Please use the return address provided by our customer support team.
For customers in the European Union, returns may be processed through our European warehouses or authorized return centers.
For returns of non-defective goods under the statutory right of withdrawal, customers are responsible for the direct cost of return shipping, provided this was disclosed before purchase and unless applicable law requires otherwise.
If an item is faulty, damaged, or does not conform to the order, Linelio will cover the necessary return costs in accordance with applicable consumer protection laws.
We recommend using a tracked shipping service and keeping proof of postage.
4. Condition of Returned Items
You have the right to inspect and handle products to the extent necessary to establish their nature, characteristics, and functionality, similar to how you would examine them in a physical store.
We recommend returning items with their original packaging, labels, and accessories whenever possible.
Opening the ordinary packaging of bed linen, towels, bathrobes, or other textile products does not, by itself, remove your statutory right to cancel the purchase.
If an item has been handled beyond what is necessary for inspection and its value has been reduced, we may make a proportionate deduction from the refund where permitted by applicable law.
The absence of original packaging alone does not invalidate your statutory right to return an item.
5. Refunds
For a valid cancellation, we will refund the price paid for the returned goods, together with the original standard delivery charges where required by applicable law.
If you selected a more expensive delivery option, such as express shipping, the additional cost above standard delivery may not be refundable.
Refunds will be processed without undue delay and within the time limits required by applicable law.
Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, unless we have offered to collect the goods ourselves.
Refunds will be issued using the same payment method used for the original purchase, unless you expressly agree to another method that does not result in additional charges.
Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.
For partial returns, original delivery charges will be refunded to the extent required by applicable law.
6. Exceptions to the Right to Cancel
Under applicable law, the statutory right to cancel may not apply to certain products, including:
- Goods made to the customer's specifications or clearly personalized.
- Certain sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, where the relevant statutory exception applies.
Ordinary bed linen, towels, and other textile products are not automatically excluded from the right to cancel simply because their packaging has been opened.
Any exceptions will apply only to the extent permitted by applicable law.
These exceptions do not affect your statutory rights concerning faulty, damaged, or misdescribed goods.
7. Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, not as described, or different from what you ordered, please contact us at:
Please provide your order number and a brief description of the issue.
Where possible, include photographs of the item and its packaging to help us investigate and resolve the matter more quickly. However, providing photographs is not a condition of exercising your statutory rights.
Depending on the circumstances and applicable law, you may be entitled to:
- A refund.
- A replacement.
- A repair, where appropriate.
- A proportionate price reduction.
For customers in the United Kingdom, your rights under the Consumer Rights Act 2015 remain unaffected, including the statutory short-term right to reject goods that do not conform to the contract.
For customers in the European Union, the applicable national rules on the legal guarantee of conformity remain in effect.
The standard 14-day cancellation period does not limit these statutory rights.
8. Model Cancellation Form
You may use the following form to notify us of your decision to cancel your purchase.
Using this form is optional. You may also send us a clear cancellation statement by email.
To: MORQELES LTD (Linelio)
Email: info@linelio.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product name: ______________________________
Order number: ______________________________
Date ordered: ______________________________
Date received: ______________________________
Customer's full name: ______________________________
Customer's address: ______________________________
Date of cancellation: ______________________________
Customer's signature: ______________________________
Signature is required only if this form is submitted on paper.
9. Contact Information
If you have any questions regarding returns, order cancellations, exchanges, or refunds, please contact our customer support team.
Linelio — Customer Support
Legal Entity: MORQELES LTD
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: info@linelio.com
Website: https://linelio.com/
We aim to respond to customer inquiries promptly and resolve issues fairly in accordance with applicable consumer protection laws.
10. Applicable Consumer Protection Laws
This policy is subject to the mandatory consumer protection laws applicable in the relevant jurisdiction.
For customers in the United Kingdom, the relevant provisions of UK consumer protection and distance selling legislation apply.
For customers in the European Union, mandatory consumer rights under applicable EU and national consumer protection laws remain fully protected.
Nothing in this policy is intended to exclude, restrict, or limit any statutory consumer rights that cannot lawfully be excluded or restricted.
